Shipping Policy
At Brantley Explores, we are committed to delivering your travel products in a timely and secure manner. Please review our shipping policy for important information regarding processing times, shipping methods, and delivery.
1. Shipping Methods and Costs
We offer standard shipping on all orders. The shipping cost will depend on your location and the size of the order. Shipping charges will be calculated at checkout.
2. Processing Time
Once your order is placed, it will be processed and shipped within 1-2 business days (excluding weekends and holidays). After processing, you will receive a tracking number to monitor your order’s status.
3. Delivery Time
The estimated delivery time for standard shipping is as follows:
Domestic Orders: Delivery within 5-7 business days after the order has been processed.
International Orders: Delivery within 10-15 business days, depending on the destination country and customs processing.
Please note that delivery times may vary based on your location and the courier service used. While we make every effort to meet the delivery timeline, we cannot be responsible for delays caused by external factors such as weather or customs procedures.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to check the status of your shipment at any time.
5. Delivery Issues
In the event that your order is lost or damaged during transit, please contact us immediately at [email protected]. We will assist you in resolving the issue, whether through a replacement or a refund, depending on the circumstances.
6. Shipping Address Accuracy
Please ensure that you provide the correct shipping address when placing your order. Brantley Explores is not responsible for delayed or returned orders due to incorrect or incomplete address information. If you need to update your shipping address, please contact us as soon as possible at [email protected] before your order is processed.
7. Customs and Import Duties (for International Orders)
For international orders, please be aware that customs fees, import duties, or taxes may apply depending on your location. These charges are the responsibility of the customer and are not included in the price of the product or the shipping cost. We recommend checking with your local customs office for information on potential fees.
8. Customer Support
If you have any questions about shipping or need assistance, please reach out to our customer service team at [email protected]. We are happy to assist you with any shipping-related inquiries.
Thank you for choosing Brantley Explores! We appreciate your business and look forward to providing you with quality travel products.
