Return & Refunds
At Brantley Explores, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to make the process easy for you.
1. Returns
We accept returns on eligible items within 14 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
The product must be unused, in its original condition, and in the original packaging.
The product must be returned with all tags, accessories, and manuals (if applicable).
2. How to Return an Item
If you wish to return a product, please follow these steps:
Contact Us: Reach out to our customer support team at [email protected] within 14 days of receiving your order.
Provide Details: Include your order number, the reason for the return, and the product(s) you wish to return in your email.
Return Instructions: We will provide you with return instructions and the return address (if applicable).
3. Refunds
Once we receive the returned product and inspect its condition, we will process your refund. Please note:
Refund Processing Time: Refunds will be processed within 7-10 business days from the date we receive the returned item.
4. Non-Refundable Items
The following items are not eligible for a return or refund:
Products that have been used, damaged, or altered after delivery.
Items purchased during promotional or clearance sales (unless specified otherwise).
5. Shipping Costs
Please note that the return shipping cost is the responsibility of the customer, unless the return is due to a defect or error on our part. In the case of a defective product or shipping error, we will cover the return shipping costs.
6. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us within 3 days of receiving the item. We will provide you with a solution, which may include a replacement or full refund, along with instructions on how to return the defective item at no additional cost to you.
7. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the replacement item.
8. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Email: [email protected]
Thank you for shopping with Brantley Explores. We appreciate your business and are here to assist you with any issues or concerns regarding your purchase.
